Director, Senior Cyber Claims Advocate

WTW•San Mateo, CA

1d•$150,000 - $220,000•Remote

About The Position

The Senior Cyber Claims Advocate provides strategic claims consulting, technical guidance and advocacy for cyber, technology Errors and Omissions (E&O), privacy, media and related professional liability matters. This role serves as a trusted advisor to clients on complex coverage issues, litigation strategy, carrier negotiations, policy interpretation, and emerging insurance risks, while supporting client retention, business development, and the continued growth of the FINEX Practice.

Requirements

Experience managing complex cyber, technology E&O, privacy, ransomware, network security, regulatory investigations, business interruption, and related professional liability claims.
Experience coordinating cyber incident response activities with clients, insurers, breach counsel, forensic investigators, notification vendors, public relations firms, and other specialists.
Experience advising clients on policy requirements, incident response procedures, regulatory considerations, notification obligations, and claim strategy.
Experience reviewing and interpreting cyber, technology E&O, privacy, media liability, crime, management liability, and related insurance policies.
Experience preparing coverage analyses, claim notices, tender correspondence, client guidance, and responses to carrier coverage positions.
Experience advocating for clients in coverage discussions and negotiating favorable claim outcomes with insurers.
Experience leading carrier negotiations involving significant coverage disputes, reservation of rights responses, and coverage declinations.
Experience coordinating communication among clients, carriers, adjusters, counsel, consultants, experts, and other stakeholders.
Experience leading claims reviews, stewardship meetings, and executive-level claim strategy discussions.
Experience establishing client-specific claims procedures and helping clients develop cyber incident reporting and response protocols.
Experience monitoring claim activity, carrier performance, emerging cyber risks, ransomware trends, privacy regulations, and insurance market developments.
Experience partnering with Producers, Account Executives, Risk Advisors, placement brokers, and other internal stakeholders to deliver a coordinated client experience.
Experience supporting new business and client retention efforts through Requests for Proposal responses, presentations, and finalist meetings.
Experience contributing to articles, webinars, presentations, training, and other thought leadership initiatives.
Experience maintaining accurate claim information in applicable systems and supporting claims data analytics and benchmarking.

Responsibilities

Manage complex cyber, technology E&O, privacy, ransomware, network security, regulatory investigations, business interruption, and related professional liability claims from initial notice through resolution.
Coordinate cyber incident response activities with clients, insurers, breach counsel, forensic investigators, notification vendors, public relations firms, and other specialists.
Advise clients on policy requirements, incident response procedures, regulatory considerations, notification obligations, and claim strategy.
Review and interpret cyber, technology E&O, privacy, media liability, crime, management liability, and related insurance policies.
Prepare coverage analyses, claim notices, tender correspondence, client guidance, and responses to carrier coverage positions.
Advocate for clients in coverage discussions and negotiate favorable claim outcomes with insurers.
Lead carrier negotiations involving significant coverage disputes, reservation of rights responses, and coverage declinations.
Coordinate communication among clients, carriers, adjusters, counsel, consultants, experts, and other stakeholders.
Lead claims reviews, stewardship meetings, and executive-level claim strategy discussions.
Establish client-specific claims procedures and help clients develop cyber incident reporting and response protocols.
Monitor claim activity, carrier performance, emerging cyber risks, ransomware trends, privacy regulations, and insurance market developments.
Partner with Producers, Account Executives, Risk Advisors, placement brokers, and other internal stakeholders to deliver a coordinated client experience.
Support new business and client retention efforts through Requests for Proposal responses, presentations, and finalist meetings.
Contribute to articles, webinars, presentations, training, and other thought leadership initiatives.
Maintain accurate claim information in applicable systems and support claims data analytics and benchmarking.