Claims & Risk - Claims Advocate

C3 Risk & Insurance Services•San Diego, CA

just now•$105,000 - $125,000•Remote

About The Position

At C3, the Claims Advocate role is key in providing our clients with the experience that sets C3 apart in the insurance industry. The Claims Advocate is responsible for serving as the liaison between our clients, claimants, producers, and carriers regarding all claim matters, taking a proactive approach to advocate on behalf of clients for the best possible claim outcome, and employing best efforts to ensure that the clients’ interests are protected by mitigating overall exposure.

Requirements

2+ years of claims related experience, ideally handling General Liability, Auto or Property claims.
Quality is key, and attention to detail is one of your best traits.
Well organized.
Excellent at math.
Great written and oral communication skills.
Technology is your friend – you usually know all the shortcuts and what you don’t know, you learn quickly.
Attitude is everything. Come to work ready to be a team player every day, even if that means having to step up to other duties from time to time.
Active P&C license or Claims Certification.

Nice To Haves

College degree
Insurance designation

Responsibilities

Responsible for managing all aspects of a claim including: evaluate applicable coverage; enter claim into agency management system; prepare loss notice and report claim to carrier (if applicable); follow up on a regular basis to make sure claim is progressing; keep insured and producer updated on status; update agency management system with updated information.
Coordinate between client and insurer to discuss all aspects of claim/coverage and assist with resolution of coverage issues which may involve on-site visits.
Advocate for client’s best interests during claims process.
Assist with needs assessments as to establish reporting procedures and service commitments.
Provide technical expertise in response to client inquiries concerning claim matters.
Provide client with claim status reports; review and maintain claim files as needed or required by service commitments.
Schedule and participate in formal claim reviews, stewardships, client presentations as needed or required by service commitments.
Notify producer and servicing team of accounts with adverse claim history that may receive increased scrutiny during underwriting process.
Identify trends in claims and assist C3 Risk & Insurance Services Risk and Safety to help facilitate a resolution.
Interface with other departments to ensure effective communication and operation; provide technical support to other C3 Risk & Insurance Services departments; maintain high standards of client service.
Maintain current knowledge of insurance contracts, industry trends, attend seminars, workshops, training programs, as necessary and appropriate.
Conduct all business in accordance with established policies and procedures.
Other duties as assigned.