Senior CX/UX Researcher (Health Research) – Hybrid (PA, MA, NY) R0053479

Wolters Kluwer•Boston, MA

15h•Hybrid

About The Position

Wolters Kluwer is looking for a Senior User Researcher for Health Research. This role will help support our Health Research product portfolio as they deliver academic, peer-reviewed content, books, and specialty journals that medical researchers and educators rely on for authoritative scientific evidence. We’re looking for an enthusiastic researcher with a strong passion to deeply understand customer jobs to be done. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers, product managers and other professionals you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns. We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported. Convinced you are the right fit? Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying. Work Arrangement Hybrid: Eight days a month we come together in the closest MA, PA, NY office (ET) within 50 miles to experience the value of connecting with colleagues. This role is a part of (Health Research) DXG | EXO | Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office (Philadelphia, New York, Boston/Waltham)

Requirements

You have eight or more years of experience working in the field of user research – ideally within an agile environment
A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus
You have a solid grasp of generative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions
You have a solid grasp of evaluative research methods as part of the iterative design process for assessing specific problems to ensure usability and ground it needs and desires of real people
You know exactly which tools to use for moderated and unmoderated testing and know how to capture the data, quantify the data and create valuable (business) insights out of the data
You understand and are able to incorporate complex technical and business requirements in the research process
You advocate research findings to diverse audiences through engaging reports and presentations
You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
You are open to feedback and have no issues receiving (constructive) criticism
Excellent English verbal and written communication skills are essential
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus

Responsibilities

Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers
Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns
Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing
Be an ambassador of design thinking and a user-centered process
Help to improve the UX process to raise the UX maturity
Support innovation through the use of AI in your own work as well as identifying use cases and patterns for potential AI solutions for our customers.
Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence