Senior UX Researcher

Microsoft•Redmond, WA

17h

About The Position

Microsoft Copilot Studio is at the forefront of AI-powered business transformation that empowers users to build, customize, and deploy AI agents across enterprise environments. It enables the creation of conversational and autonomous agents that can perform tasks, answer questions, and automate workflows using natural language and generative AI. The Copilot Studio research and design team is a multidisciplinary group of researchers, designers, and content strategists who work closely with product, engineering, and business partners to deliver world-class conversational AI and agent experiences. The team is known for its collaborative culture, commitment to human-centered design, and passion for solving complex enterprise challenges at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years user experience research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years user experience research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years user experience research experience OR equivalent experience.
3+ years relevant domain experience within technology sector.
3+ years experience in research methods impacting both product direction and detailed experience design.
Experience in business applications and enterprise product research.
Experience leading horizontal initiatives and scaling research impact across multiple teams.
Skilled in foresight methods (e.g., STEEP, trends analysis, scenario planning), futures studies, or strategic design.
Skilled in model evaluations with a focus on end user experience and success.
Passion for learning new technologies and understanding diverse user needs.
Experience with research tools such as Qualtrics, Dscout, UserTesting, and emerging AI research platforms.
Demonstrated impact in delivering research that has influenced product direction and improved user experiences at scale.
Experience with foundational and evaluative research methods, including large-scale studies, usability testing, and statistical analysis (R, Python, SQL).
Strong collaboration and communication skills across disciplines and levels of seniority.
Deep understanding of trends in generative AI, AI/ML systems, and responsible AI principles.

Responsibilities

As a Senior UX Researcher, you will drive human-centered strategy, set product direction, and contribute directly to ongoing product development by integrating insights into human behaviors, attitudes, practices, and norms.
Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, inform product decisions, and conduct analyses to distill quantitative and qualitative data into actionable insights that represent the voice of the customer.
This opportunity will allow you to draw from diverse and inclusive methodologies spanning from generative to evaluative to predictive to support product innovation and iteration.
You will conduct research that defines the customer in order to inform product strategy for a product, product line, or service.
You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements.
You will study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service.
You’ll also study industry and vertical trends to reduce uncertainty.
You will collaborate in cross-disciplinary research efforts. This will involve coaching various stakeholders, providing research tools, recruiting programs for research, and putting on large-scale customer learning events.
You will work directly with Microsoft customers and partners, consulting on UX research best practice and helping them deliver world-class solutions using Microsoft technology.

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