Senior UX Researcher

Global Data Consultants•Harrisburg, PA

About The Position

GDC IT Solutions is currently seeking a Senior UX Researcher to support discovery and usability testing initiatives for eligibility and compliance processes within Health and Human Services programs. This role partners closely with DHS and county offices to improve the caseworker experience and reduce workload through user-centered research and innovation in a public-sector environment As a Senior UX Researcher, you will be responsible for leading end-to-end user research and discovery efforts to identify opportunities for automation and modernization, improving caseworker efficiency and experience in anticipation of upcoming federal regulatory changes. You will represent the voice of the user while collaborating with cross-functional teams to translate research insights into actionable product and design outcomes. GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. What Makes GDC Different: Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. Why Work for GDC? Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference. Career Growth: GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development. Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more. Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh. Equal Opportunity Workplace: GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment. Visit our Career Center for the latest employment opportunities.

Requirements

Experience supporting Health and Human Services or Benefits Delivery programs funded at the federal level, including SNAP, Medicaid, TANF, or Unemployment Insurance.
Two or more years of professional UX experience designing or researching products, platforms, or services at scale.
Deep expertise in UX research and user-centered design methodologies.
Experience conducting research that directly informs successful product or service design.
Experience communicating complex findings and recommendations clearly to diverse stakeholder audiences.
Experience working in iterative or Agile development environments.
Experience leading UX or research efforts for a product, platform, or service.
Experience across the full UX spectrum, from ideation through execution.
Experience with information architecture, low-fidelity and high-fidelity design, and design systems.
Experience with accessibility standards, inclusive design, and accessibility prototyping.
Experience building alignment and consensus among cross-functional and executive stakeholders.
Experience working within government or public-sector technology environments.

Responsibilities

Lead discovery and usability testing sprints focused on eligibility and compliance workflows for caseworkers.
Conduct qualitative user research, including interviews, shadowing, and direct observation of frontline staff.
Analyze existing systems, workflows, and data flows to identify pain points and inefficiencies.
Map end-to-end user journeys and document current-state and future-state experiences.
Produce actionable research outputs such as journey maps, user stories, personas, and research artifacts.
Translate research findings into recommendations that inform a prioritized roadmap of automation opportunities.
Communicate insights and recommendations clearly to project, design, development, and product teams.
Collaborate with designers, developers, product managers, and program staff to support implementation of changes in production.
Build strong, trusted relationships with stakeholders in a complex public-sector environment.
Advocate for user needs while balancing operational, technical, and regulatory constraints.