UX Researcher

TEKsystems•Austin, TX

2d•$25 - $35•Remote

About The Position

Experience Design Research – Role Description (Mid-Level) What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with us. Job Overview: The Experience Design Research Team is seeking a UX Researcher to join our team for a 3-4 month duration. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors. What are we looking for? We want strong collaborators who can deliver an excellent client experience. We are looking for people who thrive in a fast-paced environment, quick learners, are client-focused, and team-oriented, and can execute in a way that encourages creativity and continuous improvement.

Requirements

Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
Manage end-to-end participant engagement—including scheduling, communication, and logistics— to align with research timelines and learning goals.
Advanced Excel skills to help with analysis and representation via pivot/charts
Bachelor's degree or additional equivalent experience
3+ years of experience related to user experience research & analysis, ideally in complex or regulated industries.
2 plus years of experience working on a project team and meeting project timelines while managing competing Priorities
Proven ability to navigate and manage complex, high-stakes business relationships with discretion and professionalism.
MUST be in 50 miles or less of hub

Nice To Haves

User experience research methods
Experience with tools such as User Testing, Jira, Confluence, and Figma
Experience working in agile / pod structure
Familiarity in financial services is a bonus
Experience cultivating strong cross-functional partnerships by aligning research objectives with business priorities.

Responsibilities

Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high fidelity usability tests.
Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience.
Coordinate and take direction from the lead researcher to the assigned area of focus.