UX Researcher

UnitedHealth Group•Minneapolis, MN

3d•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together As a UX Researcher on the UHC Provider Intelligence team, you will work closely with various product and business stakeholders to help inform how we design for various features and experiences. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

4+ years of hands-on experience researching for application development
4+ years of experience with prominent industry design tools
2+ years of experience building and/or utilizing personas to inform design decisions
2+ years of experience working in cross functional teams
2+ years of experience presenting to stakeholders
Proven solid communication skills with comfort leading, hosting, and presenting information

Nice To Haves

Healthcare, government, finance or other highly regulated industry experience
Experience and proven ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
Experience with Agile product development
Experience researching for AI-powered experiences
Experience with information architecture

Responsibilities

Facilitate and support working sessions with subject matter experts to extract, validate, and document current state processes and variations
Document detailed current state process flows, ensuring accuracy, clarity, and traceability across functions, systems, and user groups
Identify process variations and operational challenges, including bottlenecks, pain points, workaround activity, and inconsistencies across teams or markets
Analyze qualitative and quantitative inputs to surface meaningful insights and themes that inform improvement opportunities
Synthesize research findings to identify best practices, industry benchmarks, and opportunities for process optimization
Translate insights into actionable, prioritized recommendations that guide the future‑state redesign and inform strategic decision‑making
Identify best practices and opportunities for enhancement, contributing to the development of future state concepts and process improvements
Support the broader team by maintaining organized documentation, synthesizing findings, and ensuring updates are reflected across project materials