Senior Customer Trainer
About The Position
At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC. PURPOSE This role develops and delivers industry-leading educational experiences that strengthen customer relationships, increase adoption of MGIC products and services, and help customers navigate the evolving mortgage lending environment. The position combines mortgage expertise, instructional design, customer consulting, and executive-level presentation skills to create meaningful business value for customers and MGIC.
Requirements
- 5+ years of experience in mortgage insurance, mortgage lending, underwriting, or related financial services environments.
- Current underwriting, investor, government business environment knowledge.
- Experience designing, developing, and implementing training programs.
- Strong facilitation and presentation skills.
- Demonstrated ability to engage and present effectively to audiences ranging from front-line operations staff to senior and executive leadership.
- Strong written communication and content development skills.
- Must be able to prepare written training materials using a style and format appropriate for the intended audience and that accomplish intended results.
- Must be able to manage multiple projects independently and consult with subject matter experts to verify technical information.
Nice To Haves
- Experience utilizing virtual learning platforms, digital content creation tools, learning technologies, and AI-enabled productivity tools to create engaging customer learning experiences preferred.
Responsibilities
- Coordinates and conducts training for products, services, and industry knowledge to enhance insurance sales.
- Works with managers in Market Engagement and Sales to plan, organize, and conduct training programs.
- Consults with customers to identify skill gaps, operational challenges and emerging training needs among their teams.
- Establishes programs that are valuable to MGIC and its relationship with the customers.
- Translates industry changes, underwriting trends, and investor requirements into practical learning experiences for customers.
- Determines appropriate training methodologies, designs program structures, produces instructional materials, and coordinates any other training aspects of the program.
- Monitors and evaluates trainees' progress during training and ensures trainees are competent to apply newly acquired skills and technology.
- Continually looks for new and related content to customize current programs.
- Anticipates training requirements as they relate to business objectives.
- Serves as an experienced and knowledgeable resource for MGIC customers regarding their instructional needs.
- Responsible for expense control and cost effectiveness of training programs.
- Travels up to 60% of time to customer shops to provide training.
Benefits
- Competitive Salary & pay-for-performance bonus
- Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
- On-site Fitness Center and classes (corporate office)
- Paid-time off and paid company holidays
- Business casual dress
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
