Senior Customer & Technical Training Specialist
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. This role requires an on-site presence at our 3501 Leonard Court, Santa Clara, CA location. Relocation assistance is not available for this position at this time. As a Senior Customer & Technical Training Specialist at Thermo Fisher Scientific, you'll contribute to developing and delivering high-quality training programs that support our customers and internal teams. You'll create educational content and support training initiatives across our product portfolios, from analytical instruments to laboratory solutions. In this collaborative environment, you'll work with cross-functional teams to design and implement comprehensive training strategies that enhance customer experience and drive success. This role combines technical expertise with facilitation skills to deliver learning solutions through multiple modalities, including workshops, virtual sessions, and e-learning platforms.
Requirements
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical training, product management, or customer education roles
- Technical knowledge of relevant product lines (e.g., chromatography, mass spectrometry, electron microscopy)
- Experience developing and delivering both technical and soft-skills training programs
- Strong facilitation and presentation skills for both in-person and virtual environments
- Proficiency in e-learning development tools (e.g., Articulate 360, Camtasia, Brainshark)
- Experience with Learning Management Systems (LMS)
- Project management capabilities
- Strong communication skills and ability to explain complex technical concepts clearly
- Proficiency in Microsoft Office suite and content creation tools
- Ability to travel up to 30-50% as required
- Strong interpersonal skills and ability to build relationships with teams
- Self-directed with organizational and time management abilities
- Fluency in English required
Nice To Haves
- Preferred Fields of Study: Chemistry, Engineering, Biology, or related scientific/technical field
- Instructional design or adult education certifications beneficial
- Train-the-trainer certification advantageous
- Experience in regulated environments (e.g., pharmaceutical, biotechnology) preferred
- additional languages beneficial
Responsibilities
- Develop and deliver high-quality training programs that support customers and internal teams.
- Create educational content and support training initiatives across product portfolios.
- Design and implement comprehensive training strategies that enhance customer experience and drive success.
- Deliver learning solutions through multiple modalities, including workshops, virtual sessions, and e-learning platforms.
- Coordinate cross-functional initiatives.
- Create engaging training materials and documentation.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
