Senior Customer Technical Support Specialist - 1st Shift- REMOTE
About The Position
At Beckman Coulter Diagnostics, a Danaher operating company, we are dedicated to innovating for tangible impact in life sciences, diagnostics, and biotechnology. Our work saves lives, and we foster a culture of belonging where unique viewpoints are valued. By leveraging the Danaher Business System, we transform ideas into impact at the speed of life. As a global leader in clinical diagnostics for over 90 years, our diagnostic solutions are used worldwide in hospitals, reference and research laboratories, and physician offices. Over a million tests are run on our systems every hour, impacting billions of patients and millions of clinicians annually. We empower clinicians to deliver optimal patient care through enhanced efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Requirements
- Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.
- 3+ years of industry-related experience with Beckman Coulter Clinical Chemistry instrumentation - experience with Beckman Coulter's Chemistry instruments (i.e. AU 8-series; DxC700AU; DxC500AU).
- Willing to work two (2) major holidays and one (1) minor holiday each year.
- Ability to clearly articulate and provide direction over the phone.
Nice To Haves
- Previous experience in CRM Platforms
- Medical technology call center, or experience in medical laboratory
- A customer service environment
Responsibilities
- Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.).
- Utilize remote diagnostics to proactively monitor instruments against potential issues.
- Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone.
- Collect and analyze data and classify complaints according to FDA requirements.
- Capture and document all aspects of the customer interaction into CRM database.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
