Customer Support Specialist - Remote

Belden Inc•Town of Henrietta, NY

1d•$63,000 - $90,000•Remote

About The Position

Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. The position will be responsible for supporting Belden’s customer base, both internal and externally. This is a remote position and reports to the Customer Operations Manager.

Requirements

Associate’s degree in business or similar field.
Three (3) or more years of customer service experience.
ERP System experience, SAP preferred.
Computer skills including word processing, spreadsheet and presentation software.
Interpersonal and communication skills, both oral and written, with the ability to work effectively with a wide range of individuals in a diverse community.
Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards.

Nice To Haves

Bachelor’s degree preferred.
Prior experience in a manufacturing environment.
Vendor Management Programs experience.

Responsibilities

Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise.
Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.
Identifying opportunities to improve processes and customer relations.
Performing accurate data entry of orders and customer information.
Utilizing the corporate ERP System (SAP) as it pertains to customer service operations.