Senior Customer Technical Enablement and Debug Engineer

Intel Corporation•Santa Clara, CA

3d•$141,910 - $269,100•Hybrid

About The Position

Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic customers. In this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
5+ years of experience in system-level debug (HW/FW/SW)
Strong experience with networking systems, drivers, and Linux environments
Experience debugging complex silicon/system issues in lab or customer environments

Nice To Haves

Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field
Knowledge of IPU / SmartNIC / data center networking architectures
Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure
Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps)
Prior experience in customer-facing engineering roles

Responsibilities

Act as the primary technical point of contact for customer-reported issues
Lead real-time triage, debug, and resolution of complex system issues in customer environments
Communicate findings, status, and mitigation plans clearly to customers and stakeholders
Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software
Reproduce field issues in lab environments and drive end-to-end root cause analysis
Identify failing components (HW/FW/SW) and coordinate resolution across teams
Partner closely with architecture, design, validation, firmware, and software teams
Drive escalations, align priorities, and ensure fast issue turnaround
Contribute to debug methodologies, tools, and field-debug capabilities
Support new customer use-cases and deployment enablement
Improve debug workflows, visibility, and in-field diagnostics
Capture and drive closure of systemic issues (escapees)