Senior Customer Support Specialist

Arrow Transportation Systems Inc.•Kamloops, BC

44d•$65,000 - $75,000•Onsite

About The Position

Streamline is seeking a Senior Customer Support Specialist in Kamloops, BC to play a key role in delivering an exceptional customer experience by supporting internal and external customers, diagnosing and resolving technical issues, and providing product training.

Requirements

Grade 12 and 1-3 years of experience required
1-3 experience in customer facing technical phone support, preferably with experience in web and mobile applications
Excellent interpersonal skills
Good written and verbal communication
Technical aptitude
Experience with both hardware and software support
Experience with help desk software
Attention to detail and excellent problem-solving skills
Professional appearance/demeanor whether in person, via email or on the phone
Professionalism, diplomacy, and commitment to ethical conduct and Arrow’s core values (Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!)

Nice To Haves

Certificate/diploma or degree is an asset

Responsibilities

Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware
Provide step-by-step instructions in simple terms to solve customer issues
Provide training to customers on our products
Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
Work together with our development team to find solutions to more complex issues
Provision and prepare products for shipping
Software license management
Assist with user testing of hardware and software products
Assist with updating user manuals, instructional materials, and product communications
May be required to visit customer sites for trouble shooting
Other duties as assigned by the Director of Technology