Customer Support Specialist

ACADENTAL INC•Lenexa, KS

9d•Onsite

About The Position

We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers. We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.

Requirements

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Strong organizational and analytical skills
Ability to multitask and work in a fast-paced environment.
Patience, empathy, and a customer-centric attitude
Intermediate level MS Excel required.

Nice To Haves

Previous customer service experience preferred, but not required.
Knowledge of accounting principles is a plus.
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Responsibilities

Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
Provide accurate information about our products, services, and policies.
Assist with order processing, returns, exchanges and shipping.
Resolve customer complaints or issues in a timely and satisfactory manner.
Maintain customer records and update databases as needed.
Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
Collaborate with other team members and departments to ensure customer satisfaction.