SENIOR CUSTOMER SUPPORT SPECIALIST - Information Technology

Tarrant County • Tarrant County, TX

1d

About The Position

Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Requirements can be met with any combination of related experience or education.
• Minimum of one (1) year experience in information services.
• Driving may be required.
• Must have a valid and current driver’s license.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use.
• Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

What This Job Offers

• Career Level: Senior