Senior Customer Support Engineer

Nokia • Sunnyvale, CA

1d • Onsite

About The Position

Within R&D, the focus is on customer issues escalated through the 2nd and 3rd level support organization. This role is for a 4th level customer support engineer. There is significant interaction between global offices (Antwerp, California, Ottawa, Bangalore & the UK) due to a shared test and development environment. In response to a rapidly growing worldwide customer base, the R&D support team is seeking an additional 4th level support engineer in Sunnyvale, CA. This position offers the opportunity to develop into an L2/L3 IP network expert and become a key contributor within the IP division.

Requirements

• IP network expertise

Nice To Haves

• L2/L3 IP network expertise

Responsibilities

• 4th level IP support
• Test engineering

Benefits

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability
• Long-term disability
• Life insurance
• AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees