Senior Customer Support Engineer (Americas)

Qdrant

1d • Remote

About The Position

Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. We’re looking for a Senior Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.

Requirements

• Strong experience in a customer-facing support or infrastructure role.
• Proficiency in Python or similar language.
• Good understanding of Kubernetes and managing workloads.
• Experience with cloud environments (AWS, GCP, or Azure).
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Familiarity with vector databases or similar search technologies.
• A proactive, problem-solving mindset and willingness to take ownership.

Nice To Haves

• Experience troubleshooting complex issues with customer production deployments.
• Experience with observability tools and automating support workflows.
• Understanding of DevOps tools and practices.

Responsibilities

• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
• Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
• Build and improve internal tooling for support workflows and observability.
• Participate in the on-call rotation to ensure timely response to critical issues.
• Create and maintain clear, useful internal and customer-facing documentation.
• Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

Benefits

• Competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• High ownership and real impact.
• Open-source, engineering-driven culture.
• Choose your own laptop equipment.
• For US-based candidates, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees