Senior Customer Support & Admin

Retail Smart Group

7d • Remote

About The Position

We are seeking honest and reliable team members for a full-time, long-term role. This position requires dedication to working a full 8 hours each day, being proactive, and delivering your best work. We are a company that values honesty and treats its team members with respect, and we expect the same in return. We are not looking for individuals who intend to pretend to work, put in minimal effort, rely on AI for communication, or outsource their tasks. Our team in the Philippines has been established for over 10 years, and we are committed to maintaining a high standard of integrity and performance.

Requirements

• 5 years experience in customer service.
• Must be knowledgeable in Google Workspace (Google docs, Google sheets, and Google slides)
• Excellent Level of English
• Strong internet connection and backup connection

Nice To Haves

• Experience in eCommerce businesses

Responsibilities

• Providing top tier customer service via chat and CRM (without AI reliance).
• Answering all customer requests within response time and service level KPI's.
• Responding instantly to Live Chat customer service requests during AU business hours.
• Updating Shopify orders and managing returns/warranty claims.
• Provide general marketing and administration support.
• Inventory and purchase order support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed