Senior Customer Supply Chain Analyst

Cardinal Health•Vaughan, ON

8d•CA$61,200 - CA$89,650•Hybrid

About The Position

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. This role is a hybrid position with 2 days in the office in Vaughan. We’re looking for a Senior Customer Supply Chain Analyst to drive Customer-focused Supply chain Excellence within a key region. In this cross-functional role, you will collaborate with Teams across planning, procurement, operations, and commercial functions to optimize end-to-end supply chain processes. You will leverage a customer-centric approach to lead Inventory planning and forecasting initiatives, while playing a critical role in maximizing the value of our recently implemented ERP system. This includes ensuring data integrity, enhancing processes, and driving continuous improvement, while contributing to high impact, regional initiatives that strengthen overall Supply Chain performance and customer experience.

Requirements

2-4 years of experience in supply chain, logistics, and distribution
College/University degree in Business, Supply Chain Management, or Engineering
Demonstrate initiative, adaptability, and problem-solving skills in ambiguous and dynamic environment
Possess effective communication, facilitation, strong presentation skills, and project management expertise
Proven ability to handle multiple tasks simultaneously and prioritize effectively
Enjoy working with large data sets, identifying trends and share insights

Nice To Haves

APICS CSCP, CPIM, or IBF certification is a plus
Strong interpersonal skills with the ability to influence cross-functional partners and drive value-added solutions
Proficiency in Kinaxis Rapid Response, SAP, Excel, and Data visualization tools such as Tableau and Looker is highly preferred.
Willingness to travel occasionally

Responsibilities

Manage a strategic customer portfolio, working directly with customers and internal stakeholders to mitigate supply shortages and meet service level targets in the region
Effectively plan for customer inventory needs, lead demand review and consensus meetings to align and reconcile demand with actuals
Conduct root cause analysis to understand demand variance and fluctuations, aligning forecast and planning parameters to maintain optimal stock levels
Collaborate with Sales & Marketing on new/lost business opportunities and their materialization
Lead inventory calls with key customers and internal stakeholders on requirements, incorporating feedback for customer-centric process improvement
Facilitate and lead Quarterly Business Reviews (QBR) and Key Performance Indicator (KPI) meetings with strategic customers.
Develop and maintain strong relationships with key customers and cross-functional teams to drive improvements and implement solutions
Conduct ad hoc analysis as requested by customers and business leaders