Senior Customer Success Specialist - San Francisco
About The Position
The more AI does, the more people want to be in the same room. The retirement party. The rehearsal dinner. The offsite where a team that has only met over video finally sits at one table. Someone has to make those gatherings happen, and today that person is drowning. Private events and group dining are an $80 billion market in the United States, and most of it still runs on email chains and spreadsheets or legacy software. At Perfect Venue we are on a mission to bring communities together by making it effortless to plan events. We combine intuitive software with AI agents that make it easy for venues to increase sales, save hours every week, and bring their communities together. We are backed by top investors and operators like the Hustle Fund, Defy.vc, Amity Ventures and are used by thousands of venues nationwide from Michelin star restaurants to your favorite bar.
Requirements
- 4+ years of experience in a Customer Success/Account Management role
- Strong communication skills, both written and verbal
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
Responsibilities
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
- Ensure successful setup of accounts, workflows, and integrations
- Guide customers to early wins and product adoption
- Own a book of existing venue accounts and build relationships
- Run proactive check-ins tied to the customer's season, catching low usage or slipping engagement before it turns into a cancellation
- Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules
- Respond to customer inquiries via chat, email, and video calls
- Troubleshoot issues and provide timely, thoughtful solutions
- Escalate product bugs or complex issues to the appropriate internal teams
- Maintain high customer satisfaction and response time standards
Benefits
- Competitive compensation including meaningful equity you’ll actually be able to use
- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
- Flexible PTO & 401(k)
- Daily lunches when onsite
- Unlimited book budget
- Company laptop
- Complimentary One Medical membership for you and your family
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
