Senior Customer Success Specialist - San Francisco

Perfect Venue • San Francisco, CA

3d • Hybrid

About The Position

The Senior Customer Success Specialist will support, onboard, and grow Perfect Venue's customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. The specialist will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform. This is an in-office role 3-4 days/week in San Francisco.

Requirements

• 4+ years of experience in a Customer Success/Account Management role
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented

Responsibilities

• Lead new customer onboarding and implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption
• Own a book of existing venue accounts and build relationships
• Run proactive check-ins tied to the customer's season, catching low usage or slipping engagement before it turns into a cancellation
• Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules
• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards

Benefits

• Competitive compensation including meaningful equity
• Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
• Flexible PTO
• 401(k)
• Daily lunches when onsite
• Unlimited book budget
• Company laptop
• Complimentary One Medical membership for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed