Senior Customer Success Operations Manager

NVIDIA•Santa Clara, CA

18h

About The Position

NVIDIA is seeking an innovative Senior Customer Success Operations Manager to scale its Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization. In this hands-on role, the position serves as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. The role works with Customer Success Strategy and Business Insights leads to assess processes, workflows, systems, and data models across NVIDIA and to design, build, and operationalize digital customer journeys. It develops workflows, prototypes, automations, and other digital assets as appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement. The position builds digital Customer Success experiences and assets, evaluates emerging capabilities such as AI agents and automation, and supports production development through requirements, technical validation, user acceptance testing, deployment readiness, and continuous improvement.

Requirements

Bachelor of Science degree or equivalent experience.
12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills.

Nice To Haves

Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.

Responsibilities

Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures across NVIDIA to identify opportunities to scale post-sales journeys.
Partner with Customer Success Strategy and Insights leads to turn post-sales adoption strategies and insights into scalable digital solutions, workflows, and technical requirements.
Determine how enterprise systems, data, and adoption signals can enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners on solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.