Senior Customer Success Operations Manager

Noma Security•New York, NY

11h

About The Position

Noma Security is hiring a Senior Customer Success Operations Manager to own the systems, reporting, and process infrastructure supporting its post-sales organization. The role partners directly with the Head of Post-Sales and works with TAMs, support, and leadership to improve operational effectiveness as the team scales. Noma builds an AI Security and Governance Platform that helps organizations adopt AI and LLMs with visibility and protection across the AI lifecycle.

Requirements

At least 5 years of experience in CS Operations, RevOps, or a similar role supporting a post-sales or customer success organization.
Demonstrated experience building dashboards, decks, or playbooks that were adopted by users.
Experience supporting renewals and revenue-adjacent reporting.
Ability to work autonomously and bring forward solutions.
Comfort working in a fast-paced, high-intensity startup environment with shifting priorities.
A systems-oriented approach, including templating processes after they have been performed repeatedly.

Nice To Haves

Background in cybersecurity or technical enterprise SaaS environments.

Responsibilities

Own post-sales dashboards and reporting cadence, keeping data current for leadership, board, and customer-facing use.
Templatize decks and playbooks used across TAMs and establish an adopted single source of truth.
Design processes and automations to reduce manual work in task tracking, QBR preparation, and renewals.
Build and maintain a centralized resource hub for post-sales decks, playbooks, and process documentation.
Support renewal tracking and reporting across the TAM team's book of business.
Partner with TAMs, support, and leadership to identify operational gaps and prioritize fixes.
Scope technical builds, such as dashboard work, and coordinate with the appropriate internal partners.
Stay current on post-sales and revenue operations practices as the team scales.