Senior Customer Success Manager
About The Position
We're looking for a Senior Customer Success Manager to join our High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments. You'll work alongside a cross-functional Adobe ecosystem — Sales Account Directors, Marketing, Consulting, and Product specialists — to develop compelling value propositions, surface new growth opportunities, and drive meaningful business outcomes for your customers. Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments.
Requirements
- Bachelor's degree or equivalent experience
- 10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred
- Proven track record of driving measurable outcomes and building lasting customer relationships
- Exceptional communication skills — written, verbal, and executive presentation — with the confidence to lead C-suite conversations
- Strong consulting instincts and a trusted-advisor attitude that puts customer value first
- Experience with program management in complex organizations — inspiring change and aligning diverse team members
- Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long-term goals
- Deep familiarity with digital marketing and/or digital media software landscapes
- Ability to manage competing priorities and perform effectively in a high-velocity environment
Nice To Haves
- Willingness to travel approximately 20%
Responsibilities
- Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal
- Build clear, actionable success plans and serve as the primary point of contact your customers can count on
- Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals
- Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes
- Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve
- Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies
- Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans
- Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams
- Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale
Benefits
- Comprehensive benefits programs
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Senior
