Senior Customer Success Manager

9amHealth

1d•$145,000•Hybrid

About The Position

9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives. We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. AI isn’t a feature on our roadmap, it’s how we think about every feature on our roadmap. We’re a Series B company with over 200 people, growing fast. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly.

Requirements

Bachelor’s degree
5–8+ years of experience in healthcare customer success, account management, or client partnerships
Proven experience managing complex or enterprise healthcare accounts
Strong project and stakeholder management capabilities
Executive-level communication and presentation skills
Experience leading cross-functional initiatives in remote or distributed teams

Nice To Haves

Experience working with health plans, PBMs, or large employer healthcare buyers
Experience within digital health or healthcare startups (Series A–D environment preferred)
Familiarity with HubSpot, Asana, Slack, and Google Workspace
Background or exposure to diabetes, obesity, pharmacy, or chronic disease management

Responsibilities

Serve as executive level point of contact for assigned strategic accounts post contract
Build trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners
Develop long term account strategies focused on retention, performance improvement, and expansion
Lead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunities
Proactively identify partnership risks and create recovery strategies when satisfaction or performance declines
Act as the internal voice of the client, influencing prioritization and cross-functional decision making
Own end to end onboarding and implementation strategy, ensuring successful and scalable launches
Align client business goals with measurable program outcomes and engagement strategies
Translate data into actionable insights that demonstrate ROI and clinical impact
Drive adoption of 9amHealth’s virtual care and pharmacy solutions across client populations
Guide clients in optimizing program utilization and member engagement
Identify expansion opportunities including upsell, cross-sell, and increased member enrollment
Partner closely with Sales and Commercial teams during renewals, RFPs, and expansion cycles
Turn strong partnerships into advocacy, case studies, and client references
Serve as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiences
Influence internal teams to deliver on client commitments and operational improvements
Communicate product updates, roadmap impacts, and operational changes with executive-level clarity
Maintain deep knowledge of 9amHealth services, clinical programs, and platform capabilities
Stay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic care
Serve as a subject matter expert in discussions with sophisticated healthcare buyers
Manage complex accounts and competing priorities with strong operational discipline
Leverage performance data to guide strategy and influence internal product and operational decisions
Fully own implementation readiness and ongoing success planning for assigned clients