Senior Customer Success Manager

BitSight Technologies • Boston, MA

6d • $88,000 - $109,500 • Remote

About The Position

As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment. You independently own 40-60+ accounts (high spend/growth potential) or a scaled volume of 250+ customer engagements with a focus on moderate-to-high maturity activity. You lead initiatives to improve team processes and may manage your own account assignments, engagement plan and resource alignment.

Requirements

• 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles
• Expertise in cybersecurity, cyber risk management, and industry trends; recognized as trusted advisor on security strategy
• Proven success managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion track record
• Executive relationship management and C-level communication experience; public speaking and thought leadership presence

Nice To Haves

• Industry certifications preferred (CTPRP, CISSP, PMP, DASM)
• In-depth understanding of compliance, governance, threat landscape

Responsibilities

• Own strategic relationships and outcomes for high-value accounts
• Design and execute multi-year strategic account plans
• Conduct executive business reviews demonstrating business impact
• Build and maintain C-suite relationships as a trusted cyber risk advisor
• Drive thought leadership initiatives to elevate customer maturity
• Identify and develop cross-functional expansion opportunities
• Mentor junior CSMs on account strategy and relationships
• Lead initiatives to improve CS processes and practice effectiveness

Benefits

• medical, dental, and vision insurance
• paid parental leave
• flexible time off
• a 401(k) plan with employee and company contribution opportunities
• life and disability insurance
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed