Senior Customer Success Manager

Trane Technologies•Wellesley, MA

19h•Remote

About The Position

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. As a Nuvolo Senior Customer Success Manager you will be responsible for maintaining strong client relationships and act as the main point of contact for our clients. As a Senior CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

Requirements

8+ years of experience in consultative selling or customer success.
Experience in consulting or pre-sales, experience in both is ideal.
Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
Learn it all mentality with a desire to better understand both business and technology solutions.
Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
Exceptional organizational and planning skills.
Solid communication skills (both verbal (in person and via video) and written).
You are able to communicate business and technical value to all levels of management.
Well-versed in presentation skills.
A proven record of retaining and growing multiple enterprise client relationships.
Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.
Ability to detect red flags early on to help mitigate churn risk to help establish rescue/success plans.

Nice To Haves

Experience with Gainsight and SalesForce.

Responsibilities

Act as the trusted partner for your portfolio of assigned clients on the use-case and product functionality.
Deliver and communicate ROI for our clients, throughout the customer lifecycle.
Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
Provide insights to customers to ensure that they get the most out of the platform.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.