Senior Customer Success Manager

Corner Health•Santa Monica, CA

2d•Onsite

About The Position

Corner Health is rebuilding primary care by helping Nurse Practitioners (NPs) start and scale their own independent practices. Our AI-native operating system handles everything from billing and insurance to patient communication and clinical workflows, giving providers more time to do what matters most: care for patients. In the past year, we’ve become the fastest-growing primary care network in Arizona and Washington, supporting more than 70 provider-owned practices and over 50,000 patient visits. Corner Health was founded by Lava Sunder and Anne Gifford and has raised $32.5M from Oak HC/FT, First Round Capital, Zigg Capital, and the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac, and more. About the Role We’re looking for a Senior Customer Success Manager to drive practice-level performance across the Corner Health network and identify & scale growth opportunities that every practice can benefit from. This individual will bring the strategic, relationship‑driven muscle of customer success, and is someone who has spent 3–5+ years owning a book of business, coaching customers to success, and driving measurable retention and expansion outcomes. At Corner Health, we’re building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology. This is a completely new model of care. Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works. That foundation creates a unique opportunity. When patients trust their provider and keep coming back in-person, there’s a wide surface area for growth, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about unlocking that. You’ll work directly with the cofounders and the provider growth team to drive the growth of every provider practice we power, shaping strategy, building acquisition engines, and scaling patient volume across all markets.

Requirements

3-5 years of experience owning outcomes in a fast-paced environment - this could be at a clinic, wellness organization, early-stage startup or multi-site business.
You enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA.

Nice To Haves

You’re excited by the idea of creating more independent medical providers.
You’re excited about emerging wellness trends, but bring a thoughtful, evidence-driven approach.
You have worked in a clinic-esque environment before
You care deeply about building something patients actually trust.

Responsibilities

Work directly with providers to help them execute on the playbooks that you develop.
Manage a portfolio of mature Corner Health practices, deeply understand each provider’s goals, and build individualized growth plans that increase patient volume, retention, and lifetime value.
Own the health and retention of your provider portfolio.
Build trusted relationships, identify frustration or churn risk early, and make sure provider feedback, especially the hard or unhappy feedback, gets surfaced quickly and clearly to the right teams.
Help us test and launch new wellness and cash-pay products (like peptides), longevity offerings (advance labs and genetic testing), and new frontiers of longitudinal care enabled by our innovative care model —taking ideas from 0→1 and into real revenue
Own and innovate on what works, systematize it, and help drive rolling it out across our growing network of primary care practices
Partner with product, ops, and growth to ensure initiatives actually land in practice
Make each practice more successful than the last, build a system that compounds over time - all in service of helping independent providers build durable, high-quality practices.