Senior Customer Success Manager
About The Position
Alembic is seeking a Senior Customer Success Manager in Chicago to lead the technical deployment and integration of their Causal AI platform for enterprise customers. This role is crucial for translating sales commitments into a fully functional system that meets customer requirements and establishes a strong foundation for long-term relationships. The quality of the implementation directly impacts the trust Fortune 100 marketing organizations place in Alembic's models, making time-to-value a key metric. The position is based in Chicago due to the concentration of strategic enterprise accounts, facilitating in-person kickoffs, data workshops, and go-live events.
Requirements
- 5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company.
- A track record owning enterprise onboarding end to end — from kickoff through go-live — with named references you're proud of.
- Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, BigQuery, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one.
- SQL fluency; Python or scripting is a plus.
- Project management discipline — you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time.
- Clear written and verbal communication with both engineers and C-level stakeholders.
Nice To Haves
- Experience with marketing and advertising data — CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files. Knowing why a media taxonomy is never clean is a genuine advantage here.
- Background at a martech, measurement, or analytics vendor, or inside a large advertiser's or agency's data function.
- Familiarity with enterprise procurement, security review, and data governance processes.
- Startup or high-growth experience where you built the process rather than inherited it.
- Experience mentoring or setting standards for other implementation staff.
Responsibilities
- Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform.
- Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule.
- Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it.
- Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer.
- Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving.
- Build scalable, repeatable processes that cut time-to-value for every new customer after this one.
- Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations.
- Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success.
Benefits
- Meaningful equity at a Series B company that's raised $145M, with proven product-market fit and enterprise traction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
