Senior Customer Success Manager, Amazon Leo Consumer Partnerships

Amazon • Bellevue, WA

3d • Onsite

About The Position

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships, operationalizing sales channels to drive customer acquisition and revenue growth. In this role, you will serve as the primary relationship owner for strategic consumer partners, responsible for delivering a seamless launch experience, building scalable operational processes, and driving mutual business outcomes. The ideal candidate brings deep experience managing complex, multi-stakeholder partnerships in telecommunications or technology environments, with a proven ability to build processes from scratch, align cross-functional teams, and balance partner needs against internal business priorities.

Requirements

• 6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in Engineering, Finance, Business, Economics or other related fields
• Demonstrated experience operationalizing sales channels or partner programs, including building processes, systems, and reporting from the ground up
• Demonstrated experience developing strategies that influence leadership decisions at the organizational level and managing complex, multi-stakeholder relationships with measurable business outcomes

Nice To Haves

• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Master's degree in Engineering or Business Administration or a related field
• 6+ years in technology, telecommunications, retail, media, satellite internet, broadband, or subscription services
• Proven track record of launching new partnerships or sales channels in a pre-launch or early-stage business environment
• Demonstrated experience thinking and working creatively to develop and deliver exceptional experiences for customers
• Ability to succeed in an entrepreneurial and fast-paced culture and to manage a large portfolio of customer relationships simultaneously, with strong prioritization and organizational skills
• Strong analytical skills with experience using data to drive customer success plans and measure program outcomes

Responsibilities

• Own the end-to-end channel launch and ongoing management for Consumer Partnerships, serving as the primary point of contact and relationship owner with external senior partnership executives
• Operationalize the sales channel by building and implementing processes, systems, playbooks, and reporting to support partner-driven customer acquisition at scale
• Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
• Develop and maintain joint business plans with the partner, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets
• Proactively identify and mitigate long-term partnership risks, developing contingency plans and making trade-offs between customer needs, partner interests, and internal business priorities — escalating effectively and finding paths forward in difficult situations
• Prepare concise program updates, performance readouts, and decision memos for senior leadership — translating complex partnership dynamics into clear recommendations and tradeoff analyses
• Lead Weekly, Monthly, and Quarterly Business Reviews; continuously measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis
• Build and document scalable mechanisms and frameworks that enable the broader team to replicate success across future consumer partnerships
• Lead cross-functional collaboration across Business Development, GTM, Product, Operations, and other teams building influential relationships with senior internal stakeholders and harmonizing competing priorities to drive partner and business outcomes
• Serve as the voice of the partner internally synthesizing feedback, surfacing systemic issues, and driving changes to processes, tools, and products that improve the partner and customer experience at scale
• Track competitive developments, market trends, and evolving customer expectations in the consumer broadband landscape, translating insights into actionable adjustments to partnership strategies and engagement plans
• Actively mentor peers and contribute to the development of the broader Amazon Leo team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior