Senior Customer Success Manager

Vantage•New York, NY

17d•$140,000 - $160,000•Remote

About The Position

Vantage is seeking a Senior Customer Success Manager to join their growing customer success team. This role involves serving as the primary point of contact for customers after they have subscribed to Vantage. The responsibilities include guiding customers through onboarding, conducting training, gathering product feedback, presenting business reviews, and representing the customer's voice in internal meetings. This position is technical and product-oriented, requiring the individual to be a subject matter expert from a customer's perspective. The role involves working with customers ranging from growth-stage startups to enterprises, focusing on technical clients who require a high level of expertise. Ideal candidates will enjoy infrastructure and helping companies optimize their infrastructure to save money.

Requirements

5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person

Nice To Haves

Monitoring and observability expertise
One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience

Responsibilities

Own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.