Senior Customer Success Manager

Zenity

14h•$210,000 - $230,000

About The Position

This role plays a critical part in our next phase of growth. You’ll serve as the technical lead for complex customers, owning regular engagement, technical orchestration, and cross-organizational coordination, directly influencing how customers build their AI security program. Zenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale. We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices. Backed by $180M+ in total funding, including a $125M Series C led by Norwest, with participation from SoftBank Vision Fund 2 and Microsoft's M12, Zenity is trusted by Fortune 500 and Global 2000 enterprises worldwide. Join us in shaping how AI agents are secured at enterprise scale.

Requirements

6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software, including ownership of complex account engagements.
Led customer engagements and strategic reviews inside large organizations, and can explain what changed in the customer's program as a result.
Run enterprise accounts with many motions at once (governance processes, integrations, cross-functional stakeholders, external platform teams) and can describe how you kept them moving together.
Owned a hard technical escalation through resolution with Engineering and Support, and can walk through what you did and what you'd do differently.
Turned customer requirements into product insight that Product or Engineering acted on.
Hands-on cybersecurity background and have gone deep with customers on technical architecture, integrations, and enterprise risk.
Ownership mindset, with accountability for customer outcomes rather than activity.
Executive presence and analytical thinking, whether you're in a technical working session or a leadership review.
Comfort in a fast-moving startup where structure is still maturing, and the energy to help build it.

Nice To Haves

Exposure to AI, enterprise security, or other emerging technologies.

Responsibilities

Own the full technical and strategic success of Zenity’s accounts, serving as the primary technical and customer-facing resource post-sale.
Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion.
Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization.
Run strategic reviews that clearly articulate security program improvements, roadmap alignment, integration progress, and expansion opportunities.
Serve as the voice of the customer to Product, Engineering, Sales, and Field Engineering to streamline complex motions and reduce internal friction.
Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams.
Translate sophisticated requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies.
Partner closely with Product and Engineering to surface customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform.
Contribute to scaling Zenity’s success model and best practices for managing strategic accounts.
Act as a mentor on the Customer Success team - sharing your learnings from customers and past Customer Success engagements to improve our customer experience.