Senior Customer Success Manager

Q2 • Lincoln, NE

29d • Hybrid

About The Position

Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients focused on Q2's Digital Banking software products and platform. Travel Expectations 40%

Requirements

• Minimum of 12 years of Business to Business or Business to Consumer relationship management experiences with a Bachelors degree
• Minimum 6 years direct experience managing strategic accounts preferred
• Banking or Banking software experience required
• Proven executive relationship building skills and experience maneuvering within C-level structure of a large account
• Articulate, thorough, and process-minded individual
• Travel will be required
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Build and maintain strong, collaborative relationships with assigned Enterprise clients, serving as a trusted strategic advisor and primary relationship owner.
• Develop a deep understanding of each client’s business, financial performance, strategic priorities, goals, and challenges to guide the overall account strategy.
• Build and own strategic account plans and client roadmaps that align Q2 capabilities and solutions with each client’s business priorities and long-term objectives.
• Maintain regular strategic engagement with clients through business reviews, executive conversations, and other interactions appropriate to the relationship.
• Own growth and expansion strategy across assigned accounts by identifying whitespace and connecting client needs and priorities to relevant Q2 solutions and capabilities.
• Lead expansion opportunities and contract renewals, partnering with Sales, Product, Solutions Consulting, and other Q2 teams throughout the sales and renewal process.
• Monitor overall relationship health, proactively identify risks and opportunities, and coordinate appropriate actions and resources to strengthen the client relationship.
• Serve as the client’s advocate across Q2, ensuring priorities, issues, and requests are effectively communicated and addressed by the appropriate internal teams, with escalation to leadership when necessary.
• Partner with Customer Experience Managers (CEMs), where applicable, to align strategic account priorities with adoption, value realization, service, and the overall client experience.
• Engage during new client implementations and major initiatives to establish relationships, understand client objectives, and support a successful transition into the ongoing Customer Success relationship.
• Coordinate with Q2 teams, vendor partners, and other stakeholders to address client needs and deliver a consistent, coordinated client experience.
• Represent Q2 at client meetings, executive engagements, industry events, user groups, and other customer-facing activities as appropriate.
• Maintain accurate and timely account, opportunity, relationship, and activity information within Q2’s designated systems and processes.
• Adhere to all Q2 security, availability, confidentiality, privacy, and compliance policies and controls.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Senior