Senior Customer Success Manager

Zeta Global

10d•$90,000 - $100,000•Remote

About The Position

Zeta Global is seeking a Senior Customer Success Manager, CRM, to serve as a strategic partner to enterprise clients and help them maximize the value of Zeta’s marketing technology solutions to drive customer engagement, retention, and growth. The role owns relationships across a client portfolio and works with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaign performance, and deliver measurable business results. The ideal candidate understands lifecycle marketing, takes a consultative approach to client relationships, and can translate complex marketing challenges into actionable solutions.

Requirements

At least 5 years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.
Ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.
Excellent communication, presentation, and relationship management skills, including the ability to engage technical and non-technical audiences.
Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives.
Proactive, solutions-oriented mindset and ability to thrive in a fast-paced, collaborative environment.

Nice To Haves

Experience with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies.
Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention.
Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies.
Understanding of marketing data, analytics, and campaign measurement.

Responsibilities

Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, building relationships with key stakeholders and understanding their business objectives, marketing strategies, and KPIs.
Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention, and lifetime value.
Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations.
Guide clients in using Zeta’s platform capabilities effectively to achieve their marketing and business goals.
Present campaign results, performance insights, and strategic recommendations to client stakeholders, demonstrating value and identifying opportunities for continued growth.
Identify account risks, address client challenges, and partner with commercial teams on upselling, cross-selling, and expanding client relationships.
Work with internal teams across Customer Success, Analytics, and Operations to execute client initiatives, resolve challenges, and deliver a seamless client experience.
Share client feedback, industry trends, and emerging needs with internal stakeholders to inform product enhancements and improve the customer experience.
Manage multiple client priorities and key deliverables, ensuring timely execution and a high standard of client service.