Senior Customer Success Manager
Nayya•New York, NY
•$130,000 - $150,000
About The Position
Nayya is hiring a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base. As part of a fast growing company, there are a lot of opportunities to build out new processes and motion as our customer base grows. Our ideal candidate is a curious, results-oriented collaborator who is comfortable liaising between our customers and internal teams to influence our product roadmap, provide customer feedback, and uncover innovative ways to generate customer value.
Requirements
- 5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment
- A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships
- Entrepreneurial approach, comfortable thinking and acting like an owner
- A socially-oriented advocate who is passionate about building relationships and managing stakeholders as your authentic self
- Unafraid of going deep into the data to understand customer engagement and adoption
- Passionate about creating technology experiences that empower user
- Strong project management and organizations skills
- A clear, empathetic and proactive communicator
Nice To Haves
- prior experience scaling customer success or a similar function in a startup environment
Responsibilities
- Build and maintain strong customer relationships by providing exceptional support—serving as the face and voice of Nayya.
- Act as a strategic partner, understanding customer goals and identifying opportunities to drive success.
- Leverage data insights to assess engagement, enhance product adoption, and recommend improvements.
- Monitor key success metrics, including customer satisfaction, retention, and expansion opportunities.
- Develop and execute communication strategies with employers to maximize Nayya’s impact.
- Empower customers to become advocates for Nayya.
- Collaborate with product and sales teams to enhance offerings and deliver continuous value.
- Lead Quarterly Business Reviews to strengthen relationships and demonstrate value year-round.
Benefits
- Equal Employment Opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
