Senior Customer Success Manager

Hireology•Chicago, IL

5d•Hybrid

About The Position

The Senior Customer Success Manager will focus on building strong, trusted partnerships with Hireology customers and will act as a true advisor to our customers. This individual will be tasked with helping our customers effectively engage with the Hireology platform and process which, by result, will lead to better hiring decisions. We’re looking for an enthusiastic, self-motivated, team-oriented individual to join our growing Customer Success team. Customer Success Managers are essential to Hireology’s success. We maintain and grow customer relationships to maximize business. We discover new ways that our product can evolve and prosper based on customer relationships and feedback.

Requirements

Results-Driven: Must have a proven record of driving results in high-growth companies and an inner drive to succeed. You will have a desire to grow professionally and progress in your career.
Customer-Oriented: A successful Senior Customer Success Manager has a clear and impassioned customer relationship management philosophy along with outstanding customer relationship capabilities, interpersonal and communication skills.
Time Management Guru: This role will pull you in multiple directions and you must be able to prioritize and manage your time. The ideal candidate will naturally be able to differentiate urgent, important, and urgently important tasks.
Strategist and Tactician: In this role, you will be the CEO of your territory and must be able to develop a strategy and plan for managing that business. At the same time, you will need to be in-the-weeds, executing, and fighting fires to ensure success. The right person for this role can easily navigate between the strategy and the tactics.
Great Communication Skills: You will tell Hireology’s story across all types of businesses with all types of owners.
Eager to Learn: Our product suite, the industries you sell into, recruitment and hiring best practices, and how our solution solves for customer pain points.
Metrics-Driven: We’re passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability.
A minimum of 4+ years of relevant Account Management or Customer Success experience
6+ years of professional experience demonstrating progression within role and within previous companies
Bachelor’s Degree

Nice To Haves

Recruiting/Staffing or SaaS experience is a plus

Responsibilities

Serve as a consultant to customers on how to best utilize and optimize the Hireology platform for greatest business impact
Leverage and analyze product usage data to make recommendations on hiring strategy
Maintain and grow revenue by creating meaningful value for the customer
Improve usage and adoption through proactive and content-driven communication
Demonstrate commitment to our customers through the highest level of responsiveness
Adopt a resourceful attitude to solve customer challenges
Demonstrate the ability to self-manage and escalate to Manager proactively when a task starts to go off-track
Constantly innovate: identify ways we can consistently delight our customers
Work cross-functionally with internal teams to drive product development, analytics storytelling, and minimizing cancellation risks