Senior Manager, Customer Success

Tenable•Columbia, MA

1d•Hybrid

About The Position

Tenable is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Tenable fosters a culture of belonging, respect, and excellence where employees can be their best selves. The #OneTenable team partners with talented and passionate people in the industry, providing support and resources to do work that truly matters. They deliver results that exceed expectations and win together.

Requirements

BA/BS degree
10+ years of experience in sales, sales management, or account management, preferably in a technology (SaaS) company.
Minimum 7 years of leadership experience managing teams up to 10 people.
Prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations.
Strong focus on customer relationship management, product adoption and implementation, and partner support.
Capable of interfacing well at all levels within a company and a client base.
Proactive, results-driven, and thrive in team-oriented, fast-paced environments.
Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation.
Intelligent and exhibits high degree of integrity.
Excellent organization, motivational, and leadership skills.
Proven account management skills delivering client-focused SaaS-based solutions to an Enterprise client base.
Demonstrated ability to communicate, present, and influence credibly and effectively to all levels within the organization.
Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports, and analysis for management.
Experience with CRM systems (SalesForce.com and NetSuite a plus).
Ability to sit and work at a computer for extended periods of time.
Ability and willingness to travel up to 25%.

Nice To Haves

Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies.
Network Security
MBA

Responsibilities

Develop and manage a team of Customer Success Managers and strategic client accounts.
Drive revenue, cultivate executive-level client relationships, and oversee day-to-day operations for important clients.
Build and manage a team of account managers to ensure high customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions.
Demonstrate strong knowledge of software products, operational procedures, and coordinate with key operating groups supporting Enterprise clients.
Develop strategies to ensure customer expectations, growth, and ROI are met, and Tenable's software products add value.
Establish and maintain strong professional working relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy.
Delegate projects/tasks to appropriate operating teams, track progress against plan, and drive to completion.
Lead account management team meetings, engage and manage necessary stakeholders for project deliverables.
Forecast and track key account performance metrics.
Conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans.
Identify growth opportunities with Enterprise accounts and collaborate with sales representatives.
Recruit, lead, and provide training, coaching, and team development to the account management team.
Perform other duties and responsibilities as management may deem necessary.