Senior Customer Success Manager , Consumables, Health & Personal Care

Amazon • New York, NY

16d • $88,000 - $154,000 • Onsite

About The Position

Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.

Requirements

• Bachelor's degree
• Experience managing multiple projects, prioritizing, planning, and managing time
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Excel and BI tools for use of data manipulation and interpretation
• Experience managing relationships with senior stakeholders
• Demonstrated ability to deliver independently in environments with some ambiguity
• Excellent professional written and verbal communication skills

Nice To Haves

• Experience guiding, training and mentoring others
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Experience rapidly adapting to change and navigating undefined problems
• Professional experience in Buying, Planning, or Merchandising
• Background in process improvement — optimizing, simplifying, or eliminating inefficient processes
• Advanced degree, certifications, or equivalent experience
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior