Senior Customer Success Manager

Dataone • Vineland, NJ

14d

About The Position

As the Senior Customer Success Manager, you are the "face of DataOne" in the United States. You serve as the primary strategic and technical point of contact for our major American clients (Hyperscalers, AI Labs, and Enterprise). Your mission is to ensure that our industrial AI infrastructures perfectly meet our clients' operational requirements. You bridge the gap between our clients' high-term business goals and our technical operations, ensuring long-term satisfaction, retention, and account growth.

Requirements

• Minimum 7 years in Customer Success, Technical Account Management, or Project Management within the Data Center, Energy, or High Tech Industrial sectors.
• Deep understanding of mission-critical infrastructure (Power, Cooling, AI Compute stacks) and the American tech ecosystem.
• Ability to command respect and build relationships at the C Suite level while remaining "hands-on" with technical teams on-site.
• A track record of managing complex, high-stakes crises with a calm, data-driven, and result-oriented approach.
• Exceptional storytelling and presentation skills; ability to make technical complexity simple and compelling.
• Proactive, "force de proposition," and comfortable working in a fast paced, international matrix environment.
• Full professional proficiency in English.

Nice To Haves

• French is a plus to facilitate coordination with Group Headquarters.

Responsibilities

• Act as the trusted advisor for US-based clients, understanding their long-term AI strategy and aligning DataOne’s infrastructure roadmap with their needs.
• Supervise the transition from construction/deployment to operational phase, ensuring that technical specifications meet client expectations.
• Translate complex technical challenges (power density, cooling efficiency, latency) into business-oriented updates for client leadership.
• Conduct Quarterly Business Reviews (QBRs) focusing on performance KPIs, sustainability metrics, and SLA adherence.
• Serve as the executive point of escalation during critical infrastructure events, coordinating communication between our technical teams and the client.
• Funnel US market requirements and client feedback back to our Engineering and Product teams to drive continuous improvement.
• Identify opportunities for capacity expansion or additional services within existing accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed