Senior Customer Success Manager – Media & Entertainment (AMER)

Autodesk•Atlanta, GA

13h•Remote

About The Position

We are hiring a Senior Customer Success Manager (CSM) to lead post-sale success for Autodesk’s largest and most strategic Media & Entertainment (M&E) enterprise customers in AMER. This is a senior, customer-facing role responsible for driving measurable business outcomes through adoption, serving as a trusted advisor to executive stakeholders, and orchestrating cross-functional Autodesk teams to deliver long-term customer value. You will serve as the primary strategic point of contact for assigned accounts, owning the success planning and execution required to align Autodesk solutions to customer priorities, accelerate innovation, and maximize return on investment. This role is critical to Autodesk’s enterprise success in Media & Entertainment, supporting industry-leading organizations across areas such as visual effects, animation, and game development as they modernize workflows and scale their businesses.

Requirements

5-7+ years of experience in Customer Success, Enterprise Account Management, Consulting, or similar customer-facing roles
Proven experience managing large enterprise accounts and navigating complex, multi-stakeholder environments
Demonstrated ability to own and execute success plans tied to measurable business outcomes
Experience engaging with senior and executive stakeholders and influencing strategic decisions
Strong understanding of SaaS business models and value drivers
Excellent communication, presentation, and storytelling skills
High emotional intelligence, resilience, and ability to navigate ambiguity and competing priorities
Bachelor’s degree or equivalent experience

Nice To Haves

Experience in Media & Entertainment workflows (e.g., VFX, animation, virtual production, game development)
Background in program management, change management, or digital transformation initiatives
Strong financial and analytical acumen, with the ability to quantify and communicate business value
Experience working with Enterprise Business Agreements (EBA) or similar enterprise models
Familiarity with Autodesk or comparable creative tool ecosystems

Responsibilities

Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts
Own and drive post-sale success, including success planning, execution, and long-term value realization
Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities
Translate customer goals into industry workflows, solution strategies, and measurable ROI
Build and maintain trusted relationships across executive, business, and technical stakeholders, including C-level
Act as a strategic advisor, bringing industry expertise and thought leadership in Media & Entertainment workflows
Lead Executive Business Reviews (EBRs) to communicate value realization, adoption progress, risks, and forward strategy
Drive broad and deep adoption of Autodesk solutions tied to customer business initiatives
Ensure customers achieve measurable business outcomes and ROI through structured value tracking
Identify and support opportunities for expansion and growth in partnership with Sales and account teams
Monitor account health and customer sentiment, proactively identifying and mitigating risks to adoption and value delivery
Develop and execute risk mitigation and recovery plans, escalating critical issues with clear recommendations
Partner with Sales on renewal readiness and long-term account strategy
Orchestrate internal Autodesk teams (Sales, Consulting, Support, Product) to align the right resources to customer priorities at the right time
Drive alignment across stakeholders in complex, matrixed environments to ensure execution against success plans
Act as the voice of the customer, providing structured feedback and insights to influence internal strategy
Lead complex, multi-stakeholder initiatives that drive transformation across customer organizations
Apply program and change management practices to ensure successful execution of strategic initiatives
Navigate ambiguity, competing priorities, and organizational complexity with a focus on outcomes