Enterprise Customer Success Manager, AMER

Notion•San Francisco, CA

9d•$180,000 - $240,000•Onsite

About The Position

Notion is seeking an Enterprise Customer Success Manager, AMER to drive growth, adoption, retention, and expansion for their collaborative AI workspace. This role involves partnering with customers to help them achieve real results through AI-powered workflows, guiding them through training and working sessions to build solutions for their specific problems. The position also requires owning renewal execution based on demonstrated value and outcomes, and contributing to the foundational development of Customer Success at Notion as an early member of the Enterprise team. Additionally, the role offers the opportunity to meaningfully shape future product development by sharing customer insights with the product team and to elevate skills by tackling impactful challenges.

Requirements

7+ years of success in your current Customer Success or Account Management role
Experience driving the end-to-end customer journey - from adoption to renewal
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to articulate value customers are receiving and present it effectively to senior audiences
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
Curious and willing to adopt AI tools to work smarter and deliver better results

Nice To Haves

Power user of Notion
Experience working with a technical product and multiple commercial models (seats, usage)
Been a first or early hire at a fast growing start up
Experience using Notion at a past or current company

Responsibilities

Drive AI adoption, value delivery, and renewals for a book of named accounts.
Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
Lead AI workshops to build and deploy workflows that solve specific business problems.
Identify and qualify expansion opportunities within existing accounts.
Co-build customer success plans to help every customer achieve desired objectives.
Partner with AEs on growth strategy while owning customer activation and renewal readiness.
Learn our product inside and out and help your customers drive business outcomes.
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.
Document and share key findings/learnings with the broader Notion organization.