Senior Customer Success Manager - Federal
About The Position
This role involves partnering with initial customers to drive product value, developing trusted advisor relationships with executive sponsors, and ensuring customers achieve full business value. The position requires cross-functional collaboration to translate business needs and product requirements into new solutions, evolving the customer onboarding strategy, and working with internal teams and customers to drive adoption, engagement, and growth. The role also includes helping customers identify and quantify transformational goals, adapting to product changes, communicating these strategically, and acting as the voice of the customer by sharing feedback and contributing to the product roadmap.
Requirements
- 5+ years of account management, implementation, or sales experience in software/SaaS
- Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
- Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- Experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- Experience building strong internal and external relationships, including with senior-level executives throughout companies
- Diplomatic, tactful, and poised under pressure
- Voracious appetite to learn and grow
- Completed a Bachelor’s degree
- Willing to travel 10-25% of the time
- Must reside in the DC Metro Area
Responsibilities
- Partner with our initial customers to drive product value
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
- Evolve and iterate on our customer onboarding strategy
- Work with internal teams and customers to drive adoption, engagement and growth
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Benefits
- health plans
- flexible spending accounts
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
