Senior Customer Success Executive
About The Position
MPLC provides a legal way to show movies and TV in public or commercial spaces across the globe. Our business has been running for over 30 years, and we are the number one trusted partner to studios and producers for public performance licensing. We work with every major Hollywood studio and hundreds of independents, and we are a key player in the entertainment and intellectual property ecosystem. We are on a truly exciting journey as a company. We're growing quickly, investing in our teams, and have bold plans for the future. To support that growth, we're looking for a Senior Customer Success Executive to join our Customer Success Team.
Requirements
- 5-8 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn.
- Background in business development or strategic account management and experience building long-term relationships at senior stakeholder level.
- Comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way.
- Strong organizational skills and attention to detail.
- Comfortable working across internal teams and directly with client contacts at varying seniority levels.
- Proficient with CRM tools.
Nice To Haves
- Experience with licensing, media, or intellectual property is a plus.
Responsibilities
- Own and grow a portfolio of higher-complexity and enterprise customers, taking direct accountability for minimizing churn while driving renewal and expansion revenue.
- Build genuine, long-term relationships with senior stakeholders and lead complex renewal negotiations using a business-development approach rather than a fixed outreach cadence.
- Ensure every customer site and location is properly covered.
- Monitor customer usage declarations against public sources.
- Provide compliance assurance.
- Handle renewal objections.
- Identify and close upsell opportunities.
- Ensure customer invoices are paid in full and on time.
- Develop a strong working knowledge of our licensing model and rightsholder mandate.
- Lead complex and enterprise renewal negotiations.
- Support business reviews for top-tier accounts.
- Coordinate with Legal and Finance.
- Maintain accurate CRM records.
- Coach and quality-check junior colleagues.
- Deputize for the team lead as required.
- Own team playbooks covering objection handling, upsell triggers, and at-risk account definitions.
Benefits
- Comprehensive health insurance package (medical, dental, sick pay)
- 401(k) retirement plan
- 15 days paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
