Customer Success Executive

MPLC•,

1d•$65,000 - $75,000•Remote

About The Position

MPLC provides a legal way to show movies and TV in public or commercial spaces across the globe. Our business has been running for over 30 years, and we are the number one trusted partner to studios and producers for public performance licensing. We work with every major Hollywood studio and hundreds of independents, and we are a key player in the entertainment and intellectual property ecosystem. We are on a truly exciting journey as a company. We're growing quickly, investing in our teams, and have bold plans for the future. To support that growth, we're looking for a Customer Success Executive to join our Customer Success Team.

Requirements

2-5 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn.
Comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way.
Strong organizational skills and attention to detail.
Comfortable working across internal teams and directly with client contacts at varying seniority levels.
Proficient with CRM tools.
Comfortable with a high volume of proactive outbound calls as a core, everyday part of the role.

Nice To Haves

Experience with licensing, media, or intellectual property is a plus.

Responsibilities

Own a portfolio of existing customers and take direct accountability for minimizing churn within that book, alongside driving renewal and expansion revenue.
Ensure coverage completeness by confirming every customer site and location, including newly added ones, is properly covered by their license.
Monitor customer usage declarations against public sources, provide compliance assurance, handle renewal objections, identify and close upsell opportunities, and take direct ownership of ensuring customer invoices are paid in full and on time.
Coordinate with Legal and Finance on deal amendments and documentation, maintain accurate CRM records, and escalate the most complex renewal objections, compliance questions, or at-risk accounts to a senior colleague.