Senior Customer Success Engineer, Identity Security

Cyera•New York, NY

10h•Remote

About The Position

Cyera is hiring a Senior Customer Success Engineer to serve as a trusted technical partner and customer advocate. The role bridges Cyera and customers’ technical teams, helping them implement the platform, adopt its capabilities, and realize long-term value. The engineer partners with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to customers’ identity and security needs, including protecting machine identities and scaling securely. This high-impact, customer-facing position drives product adoption and long-term customer success, and helps establish Cyera’s identity solution as a platform for non-human identity security. It manages the customer lifecycle from onboarding onward, leading strategy sessions, architecture deep dives, training, and formal QBRs, while maintaining customer satisfaction and helping shape product development.

Requirements

At least 5 years of experience in customer-facing roles such as Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer.
Strong problem-solving skills and the ability to troubleshoot complex technical issues and drive resolution.
Extensive experience providing cyber or identity solutions to large enterprise customers.
Experience working with technical end customers, such as IT practitioners, developers, DevOps, and identity and security teams.
Experience improving customer satisfaction, adoption rates, and retention.
Ability to manage multiple account projects simultaneously while maintaining attention to detail.
Self-motivated and detail-oriented, with strong communication and interpersonal skills.
Demonstrated ability to own customer relationships, including onboarding, renewal, and expansion.
Strong collaboration skills and ability to engage across teams to achieve outcomes.
Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.

Nice To Haves

Experience building and operating in an early-stage company.

Responsibilities

Represent customer needs and requirements internally and advocate for them with organizational teams.
Lead technical onboarding for new customers and coordinate with internal teams to provide a smooth experience.
Build and maintain relationships with customer stakeholders, act as a strategic advisor, and partner with company leadership to support executive engagement.
Monitor customer usage and engagement, identify renewal and upsell opportunities, and support upselling and cross-selling.
Work with Product teams to educate customers, drive product adoption, and inform decisions about new products.
Proactively identify and resolve obstacles to customer success in collaboration with peers.
Use self-paced training resources to support customer education and knowledge growth.
Manage the customer lifecycle from onboarding onward, including strategy sessions, architecture deep dives, training, and formal QBRs.
Collect and structure customer feedback, track customer health and usage indicators, and work with internal teams to prioritize requests.
Develop and implement repeatable processes across a portfolio of customers to maximize product adoption and customer outcomes.