Senior Customer Success Engineer

Veracode • Burlington, MA

5d

About The Position

We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business.
The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.

Requirements

• Minimum five years’ experience in the information security or software development industry.
• Customer facing experience with strong listening and business relationship skills.
• Ability to collaborate with and motivate groups towards a unified goal.
• Must be effective working independently and in a team setting.
• System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
• Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL)

Responsibilities

• Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program
• Match Veracode solutions to customer's technical, security, and business needs.
• Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment.
• Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
• Demonstrate and integrate Veracode products across the entire software development toolchain.
• Present Veracode’s vision, strategy and product roadmaps to executives and technical management.
• Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
• Keep abreast of security industry trends, emerging development technologies and apply them to improve customer’s technical goals.

Benefits

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
• Wellness benefits to help you focus on what’s most important.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed