Customer Success Engineer

Refine•New York City, NY

About The Position

We are seeking a Customer Success Engineer to join our team. This role will serve as the primary technical contact for onboarding and supporting our customers, ensuring seamless implementation of Refine’s solutions and addressing customer needs with high-quality technical support.

Requirements

2+ years experience in a technical customer-facing role (e.g., Solutions Engineer, Support Engineer, CS Engineer).
Strong understanding of APIs, cloud services, and SaaS architecture.
Excellent communication and problem-solving skills.
Experience with tools like Postman, GitHub, and basic cloud infrastructure knowledge.

Nice To Haves

Familiarity with ecommerce platforms and/or AI technologies is a plus.

Responsibilities

Act as the technical point of contact during customer onboarding and integrations.
Assist with technical troubleshooting and resolving customer issues.
Collaborate closely with the engineering and product teams to relay feedback and drive product improvements.
Create and maintain technical documentation and customer resources.
Proactively monitor account health and drive customer success initiatives.

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