Customer Success Engineer
About The Position
This organization is seeking customer-centric technologists who are passionate about helping companies successfully adopt and scale modern cloud-native platforms. In this role, you will work closely with customers to guide them from implementation through production deployment, ensuring they achieve success with the platform. The ideal candidate enjoys troubleshooting complex systems, solving technical challenges, and combining strong technical expertise with excellent communication skills. This role is well suited to engineers who enjoy supporting customers throughout the lifecycle and acting as a trusted technical advisor for cloud-native technologies and distributed systems. This is a remote role for candidates based in the Pacific Time Zone (US West Coast). Please note that work visa sponsorship is not available for this role.
Requirements
- Minimum 2 years of hands-on experience with Kubernetes
- Working knowledge of Go, Java, Node.js, or a similar modern programming language
- Ability to review and troubleshoot code when diagnosing technical issues
- Strong written and verbal communication skills
Responsibilities
- Provide day-to-day expert technical guidance to existing customers
- Build strong relationships with customers, sales teams, and product teams
- Proactively guide customers through architectural and platform setup decisions
- Troubleshoot complex technical challenges in collaboration with developers and field engineers
- Contribute to open-source and platform-related projects through issues, pull requests, and documentation
- Stay current with new platform capabilities and related technologies to maintain deep technical expertise
- Maintain professionalism and empathy when managing complex or high-pressure support scenarios
- Engage with relevant open-source communities to support adoption and external collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
