Senior Customer Success Engineer

Rasa • ,

3d • Remote

About The Position

Rasa is seeking a Senior Customer Success Engineer to join their Customer Success team. This role involves being the primary Rasa expert for Enterprise customers, acting as a trusted partner to accelerate their adoption of Rasa's solutions through project deliverables. The position is based on the East Coast, USA, and does not offer work authorization or visa sponsorship. Enterprise companies utilize Rasa Professional Services for access to product experts, faster time to market, and guaranteed project success. As a Senior Customer Success Engineer, you will collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products, provide technical guidance and strategic advice to optimize AI assistants, support customers through issue resolution, capture and communicate customer insights to product and engineering teams, and participate in internal training sessions.

Requirements

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers
• Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
• Fluent in English

Nice To Haves

• Experience managing on-prem licensed software solutions
• Ability to act as an industry-encouraging leader in both customer meetings and public settings
• Any other languages are a plus
• Strong background in DevOps/MLOps and Machine Learning

Responsibilities

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
• Support customers through reactive issue resolution, escalating to other teams when necessary.
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
• Participate in Rasa internal training and education sessions.

Benefits

• Flexible hours
• A dedicated remote budget
• A stipend for professional development
• 6 paid education days
• Unlimited PTO
• Paid sick leave
• Paid public holidays
• A Macbook, and other tech
• Regular remote team events
• Annual company-wide offsite
• Health benefits (via SequoiaOne)
• 401(k) contribution with up to 4% match
• Equity options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed