Senior Customer Success Consultant
About The Position
Do you have a passion for all things software with a desire to make your impact in biotechnology? STEMCELL is hiring a Senior Customer Success Consultant for our STEMSOFT SOFTWARE team! As the Senior Customer Success Consultant you will bring advanced expertise in STEMSOFT product applications within complex regulatory environments. In this job, you will play a pivotal role in strategizing long-term solutions that integrate seamlessly with client workflows, enhancing both user satisfaction and regulatory compliance. You will support organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations. Please note, given our global reach, this position may require flexible working hours to support our international customers.
Requirements
- Bachelor’s degree or higher in a related field, and 6 to 10 years of experience in clinical cell therapy is an asset
- Expert understanding of accreditation and regulations related to cell therapy and related medical products of human origin including, but not limited to, FACT, JACIE, FDA, HTA, HealthCanada and EMA
- Advanced communication skills, with the ability to influence and discuss technical details with various stakeholders effectively
- Strong leadership in project management and customer consultations
- Expertise in regulatory compliance and its application to software solutions alongside high proficiency in problem-solving, critical thinking, and troubleshooting
- Ability to educate clients in training and commendable practices
Responsibilities
- Engages deeply with customers to analyze and contextualize their technical and regulatory challenges, providing detailed documentation and strategic advice
- Leads discussions on best practices and advanced application techniques in client settings, ensuring solutions are both practical and compliant
- Monitors industry trends in clinical, regulatory, and accreditation processes to guide clients through potential future challenges
- Articulates strategic solutions that align STEMSOFT capabilities with client needs, focusing on long-term usability and compliance
- Develops and refines best practices for the application of STEMSOFT products, influencing both product development and client processes
Benefits
- competitive salary
- excellent benefits
- meaningful career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
